Privacy Policy

This Privacy Policy explains how Body Good Studio, LLC (the “Company,” “we,” “us,” or “our”) collects, uses, and shares information when you visit joinbodygood.com and related sites and use our Services. It applies to information we handle as the operator of the website and platform.

Relationship to HIPAA

Health information that the Provider (Body Good, LLC) creates or maintains as part of your clinical care is protected health information governed by the separate HIPAA Notice of Privacy Practices, not by this Privacy Policy. Where the two overlap, the Notice of Privacy Practices controls for protected health information.

1. Information We Collect

Information you provide

Name, contact details, account credentials, date of birth, shipping and billing information, health and intake information you submit, communications with us, and survey or quiz responses. Payment card data is collected and stored by our payment processor, Stripe, not by us.

Information collected automatically

Device and browser information, IP address, general location inferred from IP, pages viewed, referring pages, and usage activity, collected through cookies and similar technologies for security, analytics, and advertising measurement.

2. Cookies, Analytics, and Advertising

We use cookies, pixels, and similar technologies, including analytics and advertising tools provided by third parties, to operate the site, measure performance, and understand the effectiveness of our marketing. These tools may set their own identifiers.

We take steps to keep advertising and analytics trackers off pages and events that involve protected health information, consistent with our HIPAA obligations. You can control cookies through your browser settings and, where offered, through our cookie banner. Because there is no common standard, our sites do not respond to browser “Do Not Track” signals; we treat recognized opt-out preference signals as described in the state-rights section.

3. How We Use Information

We use information to provide and improve the Services; create and manage accounts; process orders, subscriptions, and payments; arrange clinical care with the Provider; communicate with you about your account, orders, and care; provide customer support; conduct analytics; market our Services where permitted; maintain security and prevent fraud; and comply with legal obligations.

4. How We Share Information

• With the Provider and pharmacies to arrange and deliver your care and medication.
• With service providers that perform functions on our behalf (hosting, payments, communications, analytics, advertising measurement, and customer support), under contracts that limit their use of the information.
• For legal and safety reasons, to comply with law, enforce our Terms, or protect rights and safety.
• In a business transfer, such as a merger, financing, or acquisition.

We do not sell your personal information for money. Certain advertising-related sharing through cookies may be considered a “sale” or “sharing” for targeted advertising under some state laws; you can opt out as described below.

5. Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information; to opt out of targeted advertising, sale, or sharing, and certain profiling; and to not be discriminated against for exercising your rights. Residents of states with comprehensive privacy laws (for example, California, Virginia, Colorado, Connecticut, and others) have these or similar rights. California residents also have rights under the CCPA as amended, including the “Shine the Light” right regarding disclosures for direct marketing.

To exercise your rights, contact us using the details below. You may use an authorized agent where permitted, with proof of authorization. We will verify your request and respond within the time required by law. If we deny a request, you may appeal where applicable.

6. Data Retention and Security

We retain personal information for as long as needed for the purposes described here and as required by law, then delete or de-identify it. We use organizational, technical, and administrative safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children

The Services are intended for adults 18 and older. We do not knowingly collect personal information from children under 18. If we learn we have collected such information, we will delete it.

8. Other

We are based in the United States and process information here. Our sites may link to third-party sites we do not control. We may update this Privacy Policy from time to time and will post the revised version with a new effective date; material changes will be communicated where required.

9. SMS / Text Messaging

Information we collect. When you opt in to text messages, we collect your name, mobile phone number, email address, your SMS consent choice, the date and time of consent, and your message interactions (such as replies and opt-out requests).

How we use it. We use this information only to send the text messages you requested, which cover appointment scheduling and reminders, account and order updates, replies to your questions, and care-team support. If you separately opt in to marketing texts, we may also send occasional wellness updates and service announcements. We also use it to keep records of your consent and to comply with law.

How you opt in. You may opt in by checking an unchecked consent box on our SMS opt-in form at joinbodygood.com/sms-opt-in. During a customer-care call, you may also request a specific text, such as the Pharmacy Choice link, and give clear verbal consent to receive that requested message. A call-based opt-in covers the requested customer-care message only; it does not enroll you in recurring or marketing texts. Consent to receive texts is not a condition of purchase. Message frequency varies. Message and data rates may apply.

Opting out. Reply STOP to any message to unsubscribe, or HELP for help. You can also contact support@bodygoodstudio.com or (305) 422-9921.

Cookies. Our website uses cookies and similar tracking technologies as described in the “Cookies, Analytics, and Advertising” section of this policy. We do not use cookies to collect SMS consent data.

No sharing of mobile information. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Messages sent under the registered A2P brand Body Good Viktor Voice are customer-care messages from Body Good Studio, LLC.

10. Contact

Body Good Studio, LLC
290 NW 165th St, M-500, Miami, FL 33169
Email: support@bodygoodstudio.com
Phone: 305-422-9921