Refund and Cancellation Policy

Because our programs involve personalized clinical services and regulated prescription products, the following policy applies to refunds and cancellations. This policy is part of, and should be read with, our Terms of Service.

1. Service, Membership, and Consultation Fees

Fees for clinical evaluation, membership, and platform access pay for services that are performed when you submit your intake and a clinician reviews it. These fees are generally non-refundable once the clinical review or service has begun, including where a clinician determines that treatment is not appropriate for you, because the service has been provided.

2. Prescription Medications

For safety and legal reasons, prescription medications cannot be returned, reused, or resold once dispensed or shipped. Accordingly, dispensed prescription medications are not refundable. This also applies to services already performed, such as consultations, prescription submissions to a pharmacy, and prior-authorization work.

3. Subscriptions and Automatic Renewal

Subscriptions renew automatically until you cancel. You may cancel at any time through your account or by contacting support. To avoid the next charge, cancel before your renewal date. If you cancel within three days of a renewal that has already processed, your access continues through the end of the current 30-day period. We do not provide pro-rated refunds for partial periods.

4. Insurance, Medicare, and Medicaid

Where medication is processed through commercial insurance, the Medicare GLP-1 Bridge, or Medicaid, the cost, copay, and coverage are determined by your plan or the applicable government program, not by Body Good. Service and membership fees charged by the Company are separate from medication costs and are governed by this policy. Amounts furnished or set by a government program are governed by that program’s rules. See the Insurance and Payment section of the Terms of Service.

5. Shipping Problems and Damaged or Incorrect Items

If your order arrives damaged, is incorrect, or does not arrive, contact us promptly with your order number, tracking number, and photos of any damage. We review these situations individually and will arrange a replacement or other appropriate resolution consistent with pharmacy and safety requirements.

6. Approved Refunds

When a refund is approved, it is issued to your original payment method, typically within ten business days. Processing time at your bank or card issuer may add additional days. If an approved refund has not appeared after checking with your bank or card issuer, contact us.

7. Contact

Email [email protected] or text 305-422-9921.